Hanwha Techwin Opens New U.S.-based Repair and Parts Center to Better Service Customers

New location expands resources for North and Latin American customer service and support with enhanced capabilities for faster response times

Teaneck, NJ, August 2, 2022 – Hanwha Techwin America, a global supplier of intelligent video surveillance solutions, opened the doors to its new Hanwha Total Care Center (HTCC) in July. Located near the company’s New Jersey headquarters, the new 10,000 sq-ft-space will handle Advanced Replacement and Repair Services for Hanwha products across North and Latin America and receive return units from partners.

The HTCC is fully owned and managed directly by Hanwha Techwin, giving the company greater control over the repair and parts replacement processes, and enabling them to deliver the highest levels of service.

“Our goal is to minimize any downtime due to product issues or parts requests as much as possible," said Mr. C.H. Ha, President at Hanwha Techwin America. “With this new repair and service center, we can provide even more timely and comprehensive support to our customers and partners regardless of their location.”

The new center will also support many of the company’s repair centers and sales offices in other regions throughout the Americas. It will also play a key role in the overall improvement of Hanwha product quality and performance by providing feedback on product repairs to engineering and manufacturing teams.

The Hanwha Total Care Center is located at 100 West Forest Ave, Suite H, Englewood, NJ 07631. For more information, visit our support page.

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About Hanwha Techwin America

Hanwha Techwin America is a subsidiary of Hanwha Corporation, a South Korea-based company. Hanwha Techwin is a leading global supplier of solutions for IP and analog video surveillance. Building on the company’s history of innovation, Hanwha Techwin America is dedicated to providing solutions with the highest levels of performance, reliability and cost-efficiency for professional security applications.

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