Return merchandise authorization (RMA)

Please contact the distributor from whom you purchased the product to request an RMA
Please select one of the options below

RMA Defective Product – Return Eligibility Information
If a product is determined to be defective by Hanwha’s technical support staff, you can return the product to Hanwha Techwin America for credit subject to the terms and conditions below. Return-for-credit requests must be submitted via the Hanwha web form. Hanwha “Return-for-Credit” Request Form (for Authorized Hanwha Distributor use only).


PRODUCT RETURN REQUIREMENTS and EXCLUSIONS
1. Must be defective. New stock and “buyer’s remorse” units are not eligible for return.
2. Purchases must be made within the last thirty (30) days from a Hanwha Strategic distributor qualify.**
3. Must be in the original carton and include all accessories.
4. Must not be physically damaged (see warranty exclusion section of the Hanwha warranty statement).


ENHANCED PROGRAM**
The enhanced program terms allow Diamond, Platinum, Gold and Silver STEP Partners to enjoy a “No Questions Asked” return privilege for the time periods listed below. Products that meet the eligibility periods below, and that meet requirements 3 & 4 above, qualify for return.
Diamond and Platinum STEP Partners: One hundred and twenty (120) days from the purchase date from the Hanwha distributor.
Gold STEP Partners: Ninety (90) days from the purchase date from the Hanwha distributor.
Silver STEP Partners: Sixty (60) days from the purchase date from the Hanwha distributor.


IMPORTANT! The STEP Partner name and Partner ID number must be included in the “ADDITIONAL INFORMATION” field of the RMA request form. Otherwise the thirty (30) day eligibility period will be applied.


Note: Authorized STEP Partners are not eligible for the enhanced program. The standard 30 day defective return policy applies.


Diamond, Platinum, Gold and Silver STEP Partner – Product Return Eligibility Information
Diamond, Platinum, Gold and Silver STEP Partners enjoy a “No Questions Asked” return privilege within the eligibility periods listed below. If a product is determined to be defective by Hanwha’s technical support (T/S) staff or the product is not needed, the product can be returned to the distributor for replacement or credit by the distributor. Your distributor will be glad to assist you with eligibility validation and any questions you may have regarding the return/replacement process.


Eligibility Period
Diamond and Platinum STEP Partners: One hundred and twenty (120) days from the purchase date from the Hanwha distributor.
Gold STEP Partners: Ninety (90) days from the purchase date from the Hanwha distributor.
Silver STEP Partners: Sixty (60) days from the purchase date from the Hanwha distributor.

Important Note: The T/S staff will provide you with a call ticket number for reference. The call ticket number is not a Return Authorization. The ticket number simply confirms that you contacted the Technical Support staff. The Hanwha Distributor will determine eligibility for return based on the date of purchase and verification that the returned product meets the RETURN REQUIREMENTS listed below.


RETURN REQUIREMENTS
1. Product must be in the original carton and include all accessories.
2. Product has not been physically damaged (see warranty exclusion section of the Hanwha warranty statement).



RMA Defective Product – Return Eligibility Information
If a product is determined to be defective by Hanwha’s technical support (T/S) staff and the unit was purchased from a Hanwha Strategic Distributor within the past thirty (30) days, the unit can be returned to the distributor for replacement.
Your distributor will be glad to assist you with eligibility validation and the return/replacement process. In the event that you did not purchase the product directly from a Hanwha Strategic Distributor, please contact your place of purchase and ask them to work with the Hanwha Distributor.

Important Note: The T/S staff will provide you with a call ticket number for reference. The call ticket number is not a Return Authorization. The ticket number simply confirms that you contacted the Technical Support staff. The Hanwha Strategic Distributor will determine eligibility for return based on the date of purchase and verification that the returned product meets the RETURN REQUIREMENTS listed below.


RETURN REQUIREMENTS
1. Must be defective. New stock and “buyer’s remorse” units are not eligible for return.
2. Purchased is within the thirty (30) day eligibility period.
3. Must be in original carton and include all accessories.
4. Has not not been physically damaged (see the warranty exclusion section of the Hanwha warranty statement).