Send a unit for repair

Repair Request
Please select one of the options below

1. Launch the repair RMA form click here
2. View the repair form Instructions and terms click here
3. Check the status of a repair (you will need the repair ticket number and the model number) click here
4. View the product warranty statement click here


Diamond, Platinum, Gold and Silver Partner Five (5) Year Warranty Repair Eligibility*

1. In addition to the standard three (3) year warranty, Diamond, Platinum, Gold and Silver Partners are entitled to two (2) years of additional warranty coverage on all embedded network recorders and IP cameras purchased from a Hanwha Strategic Distributor on or after 3/1/2017.* All analog products, accessories and lenses are warrantied for three years.

Note: The extended warranty coverage does not apply to Hard Drives (HDD), PTZ motors or non-PoE WAVE appliances and workstations.

2. To make a claim under the additional warranty period, repair requests must be submitted using the extended warranty repair request form. (Warranty Repair Request Form)

Note: Authorized STEP Partners are eligible for the standard three (3) year Hanwha Techwin America warranty. Either of the RMA request forms below can be used, but the three (3) warranty eligibility period will be applied.

• Launch the Diamond, Platinum, Gold and Silver STEP Partner repair form by clicking the link below.
RMA Request Form – Extended Warranty

• Launch the Authorized STEP Partner repair form by click the link below.
RMA Request Form – Standard Warranty

• View the warranty repair terms and conditions by clicking the link below.
Repair Form Instructions and Repair Terms

• View the warranty statement by clicking the link below.
Hanwha Techwin America – Warranty Statement