Need Technical Asssistance?

We are available to provide support for Hanwha Techwin Wisenet Professional Security Products. We can assist with technical questions for our hardware and software, troubleshooting, and more. For pre-sales support and system design, please contact our Inside Sales team.

You can also find the answer to many common questions, view our firmware archive, view whitepapers and technical tips at the Wisenet Knowledge Center

Our support hours are Monday - Friday, 9:00AM - 5:00PM, Eastern. Support agents can assist in English, Spanish, & French.

You can contact us in many methods including phone, e-mail, chat, or web form and our team of highly skilled professionals will be glad to assist you.

Contact us at 877.213.1222, Option 2, 2, at support@hanwhasecurity.com, by online form, or by online chat.

To use the chat function, you can also click the Technical Support Chat icon at the bottom of any page on our site.

To maintain and improve the quality of our service, we may monitor and/or record telephone calls.