Hanwha STEP Partners Advanced Replacement - Click Here for Advanced Replacement Program Access(Note: this program is limited to Diamond, Gold and Silver Partners only.)
Model Number Entry
- Click on the search icon next to the Model field
- Enter the numeric digits of the model number and click SEARCH
- Select the matching model number from the list
Serial Number Entry
- After typing the serial number, click on “Click here to check if S/N is on file”
- The system will let you know whether or not the serial number was found
- If the serial number is not found, check the “Need Help” box and finish completing the form. The initial warranty status will be shown as “Out-of-Warranty”. The actual status will be reviewed and finalized by our customer service team before sending you the repair authorization form.
- A description of the actual symptom is very helpful to aid the repair technician duplicate the problem. Avoid using terms such as “dead”, “does not work” etc.