AN IMPORTANT MESSAGE TO OUR CUSTOMERS
When you purchase products from an unauthorized website or dealer you are taking a risk, because these products may be counterfeit, used, defective, or may not be designed for use in your country.
Please protect yourself and your HTA product by ensuring that you only purchase HTA products from an Authorized HTA Dealer.
To help guide you, we have compiled below a list of known unauthorized dealers. This is not a complete list, and we recommend you contact us if you have any doubts. We note that unauthorized dealers may appear on a marketplace site, hosted by companies such as amazon.com or ebay.com.
Contact us if you have any questions regarding whether you are dealing with an authorized HTA dealer.
Unauthorized Dealer And Warranty Disclaimer Statement
HTA is firmly committed to providing our customers with best in class, reliable security solution products through authorized dealers. Our policy is to honor product warranties and to perform services only on products purchased from an authorized HTA dealer. Unfortunately, not every dealer or retailer advertising HTA products has been authorized by HTA. If you purchase a HTA product from an unauthorized dealer or if the original factory serial number has been removed, defaced or altered, your HTA warranty may not be valid.
Products sold on these unauthorized websites or from these unauthorized dealers may not carry a warranty from HTA.
HTA unilaterally establishes and enforces at its sole discretion a Minimum Advertised Price (“MAP”) policy on all HTA security products. The MAP policy will apply to all U.S. and Canadian dealers, retailers and distributors.
The MAP policy shall work under the following guidelines:
A) The MAP for all HTA’s security products shall be no less than Forty percent (40%) off Manufacturer’s Suggested List Price (MSRP) as listed in the then current HTA Price List.
B) The MAP policy applies to all advertisements of HTA products in any and all media, including, but not necessarily limited to, flyers, posters, coupons, mailers, inserts, newspapers, magazines, catalogs, mail order catalogs, Internet or similar electronic media, television, radio, and public signage. The MAP policy is not applicable to any physical in-store advertising that is not distributed to the customer.
C) “Bundling” or the inclusion in advertising of free or discounted products (whether made by HTA or another manufacturer) with a product covered by the MAP policy would be contrary to the MAP policy if it has the effect of discounting the advertised price of the covered product below the MAP.
D) Pricing listed on an internet site is considered an “advertised price” and must adhere to the MAP policy. Once the pricing is associated with an actual purchase (an internet order), the price becomes the selling price and is not bound by this MAP policy. Statements such “we will match any price”, and “call for price” are acceptable.
E) MAP applies only to advertised prices and does not apply to the price at which the products are actually sold or offered for sale to an individual consumer within the physical store location of dealers, retailers or distributors, over the telephone or through a “bid” process. Dealers, retailers and distributors of HanwhaTechwin America remain free to sell these products at any prices they elect.
F) MAP does not establish maximum advertised prices. All dealers, retailers or distributors may offer HTA’s security products at any price in excess of the MAP established for such product.
G) HTA’s MAP policy does not in any way limit the ability of any dealer, retailers or distributor to advertise that “they have the lowest prices” or, they “will meet or beat any competitors price”, that users of the product should “call for a price” or phrases of similar import as long as the price advertised or listed for the products is not less than MAP.
H) From time to time HTA may discontinue models or engage in promotions with respect to certain products or engage in the sale of “close out” products and/or “B stock” inventory. In such events, HTA reserves the right to modify or suspend the MAP with respect to the affected products. HTA further reserves the right to unilaterally adjust the MAP with respect to all or certain products at its sole discretion.
I) In the event a dealer, retailers or distributor chooses not to follow the MAP policy, sanctions will be unilaterally imposed by HTA in its sole discretion. Intentional or repeated failure to abide by this MAP policy may result in termination of dealership or distributorship. In its sole discretion, HTA may monitor the advertised price of dealers or distributors, either directly or via the use of third party agencies. Third party agencies retained by HTA may engage in monitoring of any advertisements. The HTA MAP policy administrator in its sole discretion shall be solely responsible for determining whether a violation of the policy has occurred, communicating decisions to dealers or distributors regarding the policy and receiving any communication regarding sanctions imposed under this MAP policy. HTA SALES PERSONNEL OR OTHER EMPLOYEES HAVE NO AUTHORITY TO MODIFY OR GRANT EXCEPTIONS TO THIS POLICY. Therefore, all questions or comments regarding this MAP policy are to be directed to the policy administrator at HanwhaTechwin America, 500 Frank W. Burr Blvd. Suite 43. Teaneck, NJ 07666.
J) This MAP policy has been unilaterally established by HTA to help ensure the legacy of HTA as a top producer of high performance, high quality, professional security products and to protect the reputation of its name and products. The MAP policy is also designed to ensure dealers, retailers and distributors have the incentive to invest resources into services for HTA’s customers.
HTA reserves the right and sole discretion at any time to modify, suspend, discontinue or enforce the MAP policy in whole or in part or designate promotional periods during which the terms of the policy change or designate periods of time during which the policy is not applicable, and no dealer, retailer or distributor has any right to rely on the continued existence of this MAP policy or any effort by HTA to enforce it.